Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including your name, phone number, shipping address, and order history. This information is necessary to fulfill your bespoke fragrance orders and provide customer support.

2. How We Use Your Information

• Process and fulfill your orders
• Communicate about your orders and account
• Improve our products and services
• Comply with legal obligations

3. Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your payment information is never stored on our servers.

4. Your Rights

Under Lao and Thai data protection laws, you have the right to access, correct, or delete your personal information. Contact us at hello@silana.la to exercise these rights.

5. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@silana.la or visit us in Vientiane, Laos.